We were delighted to read that consumer champion Which? announced this week that two small, independent and green energy companies have topped the list in a recent survey to establish which of the UK’s energy companies provide the best customer satisfaction.
At the end of last year, there was much trumpeting in the press about the huge increases imposed by most of the dominant UK energy suppliers, often referred to as ‘the Big 6’, so for Good Energy and Ecotricity, both of whom responded by confirming price freezes until later this year it must be all the sweeter that they shared the top spot.
The survey was compiled after 8,500 members of the public were asked to rate their satisfaction with their existing energy supplier on key criteria including Customer Sevice, Value for Money, Accuracy & Clarity of Bills, Complaints and Helping you Save Money. Good Energy (who we have worked with in the past) supplies energy to about 35,000 customers, all of which is generated from renewables such as wind, solar, hydro and wave power and is the third year in a row they’ve topped the table. Ecotricity say they invest £280 per customer per year in building new sources of green energy.
So, what of the ‘Big 6’ comprising of British Gas, EDF, Eon, Npower, SSE and Scottish Power? Well, they are all propping up bottom of the table with Npower receiving the worst overall score out of the 17 included on the list.
Well done to both Good Energy and Ecotricity for leading the way and proving that it is possible to offer a competitive tariff, provide green energy and keep customers happy.